Still Wating on Mayor's Office

I contacted the Mayor's Office of Correspondence again today to get an ETA on the response to my letter of one month ago (happy anniversary?). While the front office person was again polite, even friendly, she couldn't give me an ETA saying that it was assigned to someone who was looking into why I hadn't received a response "along with some others." I think that was the wording, but if definitely implied I was not alone in waiting. What I'm not clear on is whether all of those other folks were waiting for responses from the same person, their state legislative affairs person. In any event, the again took my name and phone number and promised a call, but this time without a date.